Privacy Policy.

Depending on how you use SportsXLab, we process the following categories of data:

• Account data: name, email address, password (stored encrypted), role (e.g. coach, club, expert)
• Profile data: voluntary details such as a photo, discipline, club, or short bio
• Contract and payment data: booked courses and memberships, invoices, payment status, your card details are processed exclusively by the payment provider and never reach us
• Usage data: lessons watched, learning progress, Q&A posts, ratings
• Communication data: messages sent via the contact form, emails, support requests
• Technical data: IP address, browser type, device type, date and time of access, referrer URL

We process your data to:

• provide the platform and fulfill your contract (account, course access, payment processing, support)
• operate and improve the platform securely (error analysis, abuse prevention, statistics)
• communicate with you (replies to inquiries, important notices about your account)
• send you news with your consent (newsletter, product updates)
• comply with legal obligations (e.g. retention duties under accounting law)

Where the GDPR applies, we rely on Art. 6 para. 1 lit. b (contract), lit. f (legitimate interests), lit. a (consent), and lit. c (legal obligation) GDPR.

We use cookies and comparable technologies in three categories:

• Essential cookies: for login, cart, and security, the platform does not work without them
• Statistics cookies: help us understand how the platform is used so we can improve it
• Marketing cookies: only with your express consent

We only set non-essential cookies once you have consented. You can withdraw your consent at any time with effect for the future, and you can also delete or block cookies in your browser settings.

We only pass on personal data where necessary to operate the platform, and only to carefully selected service providers who are contractually bound to confidentiality and to data protection law (processors). These include providers in the following areas:

• Hosting and content delivery
• Payment processing
• Video streaming and media management
• Email delivery and newsletters
• Analytics and error monitoring

We will gladly send you a current list of the service providers we use on request. Beyond that, we only share data if you have consented or if we are legally required to do so.

Some service providers are based outside Switzerland and the EEA, particularly in the USA. In these cases we ensure an adequate level of data protection, through an adequacy decision (e.g. the Swiss–U.S. Data Privacy Framework), through the EU Commission's standard contractual clauses, or through other safeguards provided by law.

You only receive our newsletter if you have signed up for it (double opt-in). We analyze whether and which content gets opened in order to improve the newsletter. You can unsubscribe at any time via the link at the end of every email or by writing to datenschutz@sportsxlab.com.

We only store personal data for as long as necessary for the purposes stated or as long as statutory retention obligations exist.

• Account data: until you delete your account
• Contract and invoice data: 10 years (retention obligation under commercial law)
• Technical log data: generally no longer than 12 months
• Newsletter data: until you unsubscribe

After that, the data is deleted or anonymized.

We protect your data with appropriate technical and organizational measures, including encrypted transmission (TLS), encrypted password storage, access restrictions on a need-to-know basis, and regular security updates. No system is absolutely secure, which is why we keep developing our measures.

You have the following rights:

• Access to the data stored about you
• Correction of inaccurate data
• Deletion of your data, unless retention obligations prevent it
• Restriction of processing
• Receipt of your data in a common format (data portability)
• Objection to processing based on legitimate interests
• Withdrawal of consent you have given, at any time with effect for the future

To exercise them, write to datenschutz@sportsxlab.com. You can also lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, where the GDPR applies, with the supervisory authority responsible for you.

SportsXLab is intended for people aged 16 and over. Younger people may only use the platform with the consent of a parent or guardian, for example as part of a club license. We do not knowingly collect data from children under 16 without such consent.

We update this privacy policy when our data processing or the legal situation changes. The version published here applies. In the event of significant changes, we will inform you by email or through a notice on the platform.